Refund Policy
Last updated: December 15, 2024
Important Notice
All sales are final. We do not offer refunds for our pet search services.
Why No Refunds?
Our service involves immediate advertising costs that cannot be recovered once your campaign begins.
Immediate Advertising Costs:
- Facebook and Instagram ad spend
- Campaign setup and optimization
- Geo-location targeting setup
- Creative design and copywriting
Once your campaign is live, these costs are incurred immediately and cannot be refunded.
Service Delivery
We guarantee that your campaign will be delivered as promised.
What We Guarantee:
- Campaign will go live within 24 hours
- Ads will run for the full duration
- Geo-targeted to specified area
- Professional ad creative and copy
What We Cannot Guarantee:
- That your pet will be found
- Specific number of responses
- Timeline for pet recovery
- Results beyond our control
Payment Processing
Payments are processed immediately upon campaign creation.
Payment Timeline:
Due to the immediate nature of our service, refunds cannot be processed.
Exceptional Circumstances
In rare cases of technical failure on our part, we may consider compensation.
Technical Failures:
- Campaign fails to launch due to our error
- Ads do not run as specified
- System malfunction prevents service delivery
Each case will be reviewed individually and compensation will be at our discretion.
Dispute Resolution
If you have concerns about your service, please contact us immediately.
Contact Us First:
We are committed to resolving any issues and ensuring you receive the service you paid for.
Contact Us
If you have any questions about our refund policy, please contact us:
Email: billing@helpet.com
Phone: +1 (234) 567-8900
Address: HelPet Billing Department, 123 Pet Street, Animal City, AC 12345